Using this website

This website is run by Leeds Museums and Galleries, part of Leeds City Council. We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand by writing in Plain English.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • a small number of older PDF and Word documents are not fully accessible to screen reader software.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you within 7 days.

If you can’t view the map on the ‘visitor information’ page of any of our venues, call or email the venue for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Some of our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


Technical information about this website’s accessibility

Leeds Museums and Galleries is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Some of our older PDF and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of these documents are essential to providing our services. For example, we have a volunteer role application form published as a Word document. By October 2019 we plan to either fix this form or replace it with an accessible online form or HTML page.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Volunteer role information flyers and policy documents are fully accessible and include their own accessibility reports available through Adobe Acrobat. Cafe menu documents are currently under review and will soon be fully accessible.

Any new PDF or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested in June 2019. The test was carried out by Alexander Marketing.

A sample of pages were tested using popular user agents including internet browsers and assistive technology.

Pages tested included:

The full accessibility test report (HTML, 212KB) is available to read online.

What we’re doing to improve accessibility

We will soon publish our accessibility roadmap showing how and when we plan to improve accessibility on this website.

This statement was prepared on 16 May, 2019. It was last updated on 30 September, 2019.