Shipping information

Shipping information

Standard delivery

We aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order, subject to availability. Deliveries outside the UK may take up to 14 days. Next day delivery charges apply and are available to UK addresses only.

Delivery of goods to UK mainland addresses

Standard delivery is £3.99 within 5 working days to UK addresses only.

Payment information

Payment will be taken at the time of order and you will be notified once your order has been despatched. Many of our products are made by artisan craftsmen using long manufacturing processes, therefore if for any reason it is not possible to fulfil your order within this timeframe you will be informed immediately.

Alcohol, food & drink

Please note we cannot deliver alcohol outside the United Kingdom. All other food and drink products are restricted to delivery addresses within the European Union.

Delivery times

Deliveries will usually be made Monday to Friday between 9am and 5pm. Parcels must be signed for; if no one is available to do this a card will be left at the delivery address confirming that Royal Mail has tried to deliver your parcel and it will be taken to the nearest Post Office. Please follow the instructions on the card to rearrange delivery or collect your products.

Any times quoted for delivery are approximate only and Leeds Museums & Galleries shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used, according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

Delivery charges

Our delivery charges are based on a maximum weight of 30 kg and the rates calculated at checkout are for all deliveries to one postal address, up to 30 kg. A further 30 kg rate is applied to every 30 kg thereafter. Delivery charges are payable by you in addition to the purchase price.

Global destinations

We are temporarily unable to send items to addresses outside of the UK.

Local import restrictions

It is vital you check that the goods you are ordering are permitted to be imported into the destination country. Some countries – the USA for example – do not allow the import of wooden items. Leeds Museums & Galleries do not accept liability for costs incurred if ordered goods are refused entry.

Stock availability

To check on the availability of stock, or if you would like to check the status of an order already placed, email [email protected]. We will aim to respond to your enquiry within 5 working days.

Packaging policy

In order to minimise our impact on the environment we aim to keep our packaging to a minimum. We are unable to offer a gift wrapping service but do wrap items appropriately to ensure your order arrives safely.

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