Allison Wiffen Leeds Bridge Brooch
We aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order, subject to availability. Deliveries outside the UK may take up to 14 days. Next day delivery charges apply and are available to UK addresses only.
Delivery of goods to UK mainland addresses
Standard delivery is £3.99 within 5 working days to UK addresses only.
Payment will be taken at the time of order and you will be notified once your order has been despatched. Many of our products are made by artisan craftsmen using long manufacturing processes, therefore if for any reason it is not possible to fulfil your order within this timeframe you will be informed immediately.
Alcohol, food & drink
Please note we cannot deliver alcohol outside the United Kingdom. All other food and drink products are restricted to delivery addresses within the European Union.
Deliveries will usually be made Monday to Friday between 9am and 5pm. Parcels must be signed for; if no one is available to do this a card will be left at the delivery address confirming that Royal Mail has tried to deliver your parcel and it will be taken to the nearest Post Office. Please follow the instructions on the card to rearrange delivery or collect your products.
Any times quoted for delivery are approximate only and Leeds Museums & Galleries shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used, according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.
Our delivery charges are based on a maximum weight of 30 kg and the rates shown in the table below are for all deliveries to one postal address up, to 30 kg. A further 30 kg rate is applied to every 30 kg thereafter. Delivery charges are payable by you in addition to the purchase price.
|1, 2, 3||UK including Highlands and Islands, Northern Ireland, Isle of Man, Isles Scilly.||£3.99 for all purchases||Up to 30 kg|
|4||Channel Islands (Jersey & Guernsey only)||£13.00||Up to 30 kg. Items over 30 kg may be posted in multiple packages and will incur multiple charges|
|5||Republic of Ireland||£18.00|
|6||Belgium, Luxembourg, Netherlands||£16.00|
|7a||Denmark, France, Monaco, Germany||£18.00|
|9a||Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland||£33.00|
|9b||Estonia, Latvia, Malta, Romania, Turkey||£61.00|
|9c||Bulgaria, Canary Islands, Gibraltar||£37.00|
We accept orders for delivery to most global destinations. If the rate is not shown in the table above the carriage charges are calculated at cost, per 0.5 kg, and will be shown when your delivery address has been completed during checkout.
Local import restrictions
It is vital you check that the goods you are ordering are permitted to be imported into the destination country. Some countries – the USA for example – do not allow the import of wooden items. Leeds Museums & Galleries do not accept liability for costs incurred if ordered goods are refused entry.
To check on the availability of stock, or if you would like to check the status of an order already placed, email [email protected]. We will aim to respond to your enquiry within 5 working days.
In order to minimise our impact on the environment we aim to keep our packaging to a minimum. We are unable to offer a gift wrapping service but do wrap items appropriately to ensure your order arrives safely.
Should you wish to return an item please send an email with your order number and the item you wish to return to [email protected] within 30 days of the original order. Once we have authorised the return please mail your product to:
Museum Discovery Centre
Online Trading Department
Please ensure your item is unused and in the same condition that you received it in. This includes being in its original packaging if applicable. Items exempt from being returned include perishable goods, (such as food items) gift cards, earrings and sale items.
For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When returning items you are strongly recommended to obtain proof of posting. If you are shipping an item over £75 please consider using a tracked shipping service or shipping insurance. We cannot accept responsibility for parcels lost in transit.
It is your responsibility to wrap products adequately to prevent damage. We do not accept liability for returned packages damaged during transit back to us.
This returns policy does not affect your statutory rights.
If you have requested a refund for your returned item and this has been approved the refund will be issued to the card used for the original order. There are certain situations where refunds are not granted including items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after ordered. Refunds can take up to 10 working days to appear back in your bank account.
Should your order be damaged in transit, please notify us by emailing [email protected] within 7 working days. Please include your order number and a description of the shortage, damage or defect. Upheld claims will be rectified either by making up shortages, replacing goods free of charge or by refunding the cost of the goods in question. If we require a damaged item to be returned to us we will cover the cost of the return postage. In all other circumstances where Leeds Museums & Galleries is not at fault, delivery costs will be your responsibility.
If we have sent you an incorrect item, please notify us by emailing [email protected] with your order number within 7 working days. Once we have authorised the return, please mail the incorrect item to us at the above returns address. Please ensure your item is unused and in the same condition that you received it. This includes being in its original packaging if applicable. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.
Should you wish to exchange an order, please send an email with your order number and the item you wish to return to [email protected] within 30 days of the original order. Once we have confirmed that we can offer an exchange please mail your product to:
Museum Discovery Centre
Online Trading Department
We cannot accept items for an exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. We are unable to offer an exchange on perishable goods (such as food and beverages) or skincare products and pierced earrings for hygiene reasons.
You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.